Dear BOSLIL Clients,
We would like to inform you about upcoming changes to our fee schedule. After five years without changing our fees for the banking services provided, BOSLIL has undertaken an exercise to examine the costs and effort required to provide our services and the remuneration received. Our project team has not only analysed our internal processes but also compared our fees with those of competitors. We have worked hard to improve processes and increase efficiency where possible to keep our pricing stable, but in some instances came to the conclusion that changes to our fee structure were required. Our new Schedule for Commission and Fees will become effective from January 1, 2010.
In keeping with the values of trust, integrity and transparency that have allowed BOSLIL to stand out during this turbulent financial times and build even stronger relationships with you, our valued clients, we have provided a Comparative Fee Schedule to highlight for your ease of reference the changes referred to above. Again, we have worked hard to maintain our fees at traditional levels, but in the current environment and that expected to go forward, increased efforts will be required. The changes made we believe will achieve the balance that allows you to continue receiving a valued service, while at the same time compensating the bank for its efforts and ensuring that we continue to remain a strong and vibrant financial partner.
While we are aware that price increases may not be met with general approval, we are certain that by adapting our fees now we will be able to continue providing the excellent customer service that you, our valued clients, have come to rely on. Should you have any questions and/or comments please do not hesitate to contact me via telephone at +1 758 452 0444 or via email at firstname.lastname@example.org for further information.
Client Relationship Supervisor